LovePinSupport
Having trouble or have an idea? Write to us — we usually reply within 2 business days.
Contact us
Privacy requests
privacy@lovepinapp.comYou can also write to us from the app: Us → Settings → Contact us. Requests sent this way automatically include your app version and device model, so we can help faster.
Frequently asked questions
How do I pair with my partner?
In the Us tab, create an invite code and send it to your partner, or enter theirs under “Have your partner’s code?”. Codes are valid for 15 minutes.
How do I stop sharing my location?
Go to Settings → Location sharing and turn off “Share my location”. If you end the partner connection, sharing stops for both of you.
Why doesn’t my location update when the app is closed?
Go to iPhone Settings → LovePin → Location and choose “Always”. Location and notifications depend on device settings, network connection and iOS limits, and may be delayed.
Can my partner use Plus too?
Yes. One LovePin Plus subscription unlocks Plus for both of you as long as you are paired. If the pairing ends or the subscription expires, your partner’s access ends too.
How do I manage or cancel LovePin Plus?
iPhone Settings → [your name] → Subscriptions → LovePin. Deleting the app or your account does not cancel the subscription. To restore a purchase, tap “Restore purchases” on the Plus screen.
How do I delete my account and data?
Us → Settings → Account → Delete account. Deletion is permanent; your profile, pairing, notes and location history are deleted from LovePin’s backend. You can separately request deletion of Firebase and RevenueCat records at privacy@lovepinapp.com.
Is LovePin an emergency service?
No. In an emergency, call your local emergency number.